Terms & Conditions


Welcome to Polar India!  This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011. This electronic record is generated by a computer system and does not require any physical or digital signatures.


The website - www.polarindia.co.in (hereinafter referred to as "Platform") is owned and operated by AMIT GPS & Navigation LLP. A company incorporated under laws of India with our registered office at A-71, First Floor, FIEE Complex, Okhla Industrial Area Phase-II, New Delhi- 110020 (“Company” “We”, “Us”). 


Your use of the Platform and services are governed by the following terms and conditions ("Terms of Use”) including the applicable policies which are incorporated herein by way of reference. ACCESSING, BROWSING OR OTHERWISE USING THIS PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. As long as you comply with these Terms of Use (including but not limited to Privacy Policy, Shipping & Return Policy), We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.


Your use of any information or material on this platform is entirely at your own risk. It is not our responsibility to ensure that the information or materials available meet your specifications.


Our Services

The platform offers customers the latest models of Polar Watches and Heart Rate Sensors and Ancillary Services (collectively “Products and Services”)-. The Products can be purchased through the Platform only through pre- payments methods.  In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product. 


The Company does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.


Sale in India Only

The Products on the Platform is presented solely for the purpose of sale in India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and the Company is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable. 


Third Party Websites

We are not responsible for the content of any off-website pages, or any other websites linked to or from the platform. Links appearing on this website are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. You’re linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.



Please review our privacy-policy so that you may understand our privacy practices.


Product Accuracy

The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however, we do make every effort to ensure they are accurate as possible. We take all reasonable care to ensure that all details, descriptions, and prices of items are as accurate as possible.


Product Pricing

We make sure that all the pricing details appearing on the website are accurate. However, errors may occur, in that case information would be provided to you if an order has been placed by you on our wrong listing, although we will try our best to supply the product but in extreme cases, beyond our scope we may have to cancel your order and refund your money, if paid already. In case you want to cancel the order, we would be willing to help you and refund the amount (if already been paid). If we are unable to connect with you after multiple attempts, we would cancel that order. Also, prices for items may change from time to time without any prior notice. However, it would not affect the orders that have already been dispatched. The price of all the products listed in the platform includes GST taxes at the prevailing rate.



While availing any of the payment methods available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

  • Lack of authorization for any transaction/s, or
  • Exceeding the pre-set limit mutually agreed by You and between "Bank/s", or
  • Any payment issues arising out of the transaction, or
  • Decline of transaction for any other reason/s

All payments made against the purchases/services on Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India.




All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website. For further details Please review our Shipping and Return Policy.


Returns and Replacement

Please review our Shipping and Policy so that you may understand our practices.


Site Security

Violations of system or network security may result in civil or criminal liability. You are prohibited from violating or attempting to violate the security of this website, including, without limitation:


a) Accessing data not intended for you or logging onto a server or an account which you are not authorized to access.

b) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

c) Attempting to interfere with service to any other user, host or network, including, without limitation via means of submitting a virus to the site, overloading, flooding, spamming, mail-bombing or crashing.

d) Sending unsolicited email, including promotions and or advertising of products or services.

e) Forging any TCP / IP packet header or any part of the header information in any email or newsgroup posting. 


Fraudulent Transactions

Spoof (Fake) email – The Company will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab.


We reserve the right to recover the cost of goods, collection charges, damages caused to us and legal expenses from persons using the site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.


Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, and other submissions disclosed, submitted, or offered in connection with your use of this platform will be and remain the property of the company. Thus, the Company owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any comments. The Company will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display, and distribute any comments you submit for any purpose whatsoever, without restriction and without compensating you in any way.


You agree and confirm that any comments submitted by you to the website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s) and will not cause injury to any person or entity. You further agree that no comments submitted by you to the website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of spam.


Intellectual Property Rights

Access to this Platform does not authorize anyone to use any name, logo or mark in any manner. All and any intellectual property rights in connection with the products shall be owned absolutely by the manufacturer.



Any product you buy from our platform is completely at your discretion and you accept that you place the order only after thoroughly inquiring about the product and being completely acquainted about the product, its features, characteristics, usage etc. We shall not be liable for any kind of damages or losses whatsoever suffered by the customers due to the use of the product. 


Furthermore, we take no responsibility for any loss or damage suffered as a result of our order online service or goods supplied using the same, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.


Force Majeure

We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, pandamic, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.



The Company reserves the right at any time to modify the terms of Use without any prior notification to you. Please check our Terms of Use periodically for changes. If we modify, we will update the date on which the new terms and condition will be effective, and we will alert you of any significant changes by placing a notice on our Platform.


Law and Jurisdiction

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi.


Violation & Termination

The Company may suspend or terminate your use of the Platform or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until the Company chooses to terminate them. If the Company terminates your use of this platform, you shall still be liable to pay for any products/ services that you have already ordered till the time of such termination.  



You shall indemnify, and hold harmless the Company, its owners, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.



Grievance Officer

The name and contact details of the Grievance Officer are provided below:


Mr. Mathew Rajath Thomson

Designation: Grievance In charge

Address: A- 71 FIEE COMPLEX OKHLA PH-2, NEW DELHI, India, New Delhi, Delhi 110020


Delhi India,

Phone: +91 1148005819

Email: Mathew.thomson@polarindia.co.in

Time: Mon - Fri (9:00 - 18:00)



If you have a query, issue, concern, or complaint in relation to the Terms of use or any other policies mentioned in this platform please contact us at the contact information provided above, or you can reach us to info@polarindia.co.in.